Find everything you need to know about how the BIOTONIX platform uses biomechanics and postural analysis to optimize your training and rehabilitation.
Find everything you need to know about how the BIOTONIX platform uses biomechanics and postural analysis to optimize your training and rehabilitation.
Browse the categories below to find quick answers about using the BIOTONIX Health app, managing your account, and getting the most out of your assessments.
Our secure activation emails are generated instantly. If you do not see it in your inbox within 2 minutes, check your spam/junk folder. For organizations with strict firewalls, make sure to have your IT department whitelist the biotonix.com domain.
This problem usually occurs when old login data is stuck. To fix this, you need to clear your app’s cache (or mobile browser’s cache), fully close the app in the background, and then try again. If the problem persists, use the “Forgot Password” function to reset your encrypted credentials.
Yes and no. Thanks to our interoperable architecture, you can complete all dynamic questionnaires directly on your computer. However, for the biomechanical assessment (visualizing postural deviations on a skeleton), you must use the mobile application to allow our image analysis algorithm to model your posture in real time.
Yes, this is completely normal. To ensure a real change in your lifestyle habits, your Coach’s report changes every week. It analyzes the synthesis of your questionnaires, activities, and efforts over the last 7 days to generate your new weekly action plan.
Rest assured, the impact on your journey is zero. Our algorithm protects your data and allows for the analysis of partial questionnaires. To start over and submit realistic data, go to the “Explore” tab, select the relevant pillar (Physical, Mental, or Social), scroll down to the bottom of the page, and restart the assessment. Your new data will overwrite the erroneous profile.
Yes, absolutely. Your daily step journey is 100% adaptable. You can change your goals and data in two ways: either directly at the bottom of your “Home” page, or by going to the “Explore” tab, then to the “Resources” section, and finally “Journey”.
Yes. The application adapts to your energy level and schedule. You can switch at any time between the three Personal Coach profiles: Disciplined (for maximum challenges), Balanced (a balanced pace), or Relaxed (basic maintenance). Adjustments can be made in your journey settings (Explore tab > Resources > Journey).
Open the App Store > Tap your profile icon at the top right > Swipe down to refresh the list > Scroll down to BIOTONIX and tap Update.
Open the Google Play Store > Search for BIOTONIX Health (Santé) > Tap the green Update button. Alternative: Profile (top right) > Manage.
No. Your historical profiles, physical capacity scores, and sleep data are fully secured and will automatically migrate to the V4.0 infrastructure. If a black screen or freeze occurs after installation, simply close the app in the background and relaunch it.
Once on the secure Stripe payment page, and before entering your information, locate the field titled “Add a promotional code” (located below the price summary, on the left or top of the Stripe screen). Enter your exact code (respecting capitalization and without spaces) and click “Apply”. The total amount will adjust, and you can then validate the transaction. Your profile will then be officially linked to your group.
Before leaving us, please know that your physical capacity scores and your history of psychosocial risks (Law 27 compliance) will be permanently archived. If your decision is final, simply let us know by contacting our support. The cancellation will take effect at the end of the current billing period.
If your decision is final, you simply need to manage and cancel your subscription directly through your STRIPE account. The cancellation will take effect at the end of the current billing period.
